Frequently Asked Questions

Find comprehensive answers to common questions about AMSA Capital products, account management, and investment processes. Your clarity is our priority.

How to Invest with AMSA Capital

  1. **Register or log in** securely to your existing investor account.
  2. **Select your preferred investment tier** and clearly specify the amount you wish to invest.
  3. **Review and accept** our transparent terms and conditions, then confirm your investment.
  4. **Proceed with payment** conveniently via M-Pesa. Bank transfer options will be introduced soon.
  5. **Monitor your investment's progress** in real-time through your personalized dashboard.
  6. **Receive your initial principal** and accrued interest automatically upon the investment's maturity.

Common Questions & Answers

To create an account, navigate to the **'Register' page** on our website or mobile app. Fill in the required details including your **full name, email, phone number, and ID number**. Once submitted, verify your email address through the link sent to you, and you're ready to start investing with AMSA Capital.

You can find **detailed information about all our investment products**, including their features, benefits, and target returns, on our **'Investments' or 'Products' page**. For a more personalized consultation or specific queries, please feel free to **contact our dedicated customer support team** at any time.

Historical **performance data** for our investment products, dating back to inception, is readily available in our **'Performance' or 'Reports' section**. While past performance is not an indicator of future results, it provides valuable insight into our consistent growth and financial stability.

If you're experiencing issues with your password or cannot recall it, please use the **'Forgot Password' link** located on the login page. You will be prompted to enter your **registered email address** to receive a secure password reset link and instructions.

Fund deposits typically reflect in your account within a few minutes, but can sometimes take up to **24 hours** due to network or processing times. If your balance hasn't updated after this period, please **contact our support team immediately** with your transaction details (e.g., M-Pesa confirmation message, bank transfer slip).

Our withdrawal process is designed for efficiency and security. For comprehensive information on **how to withdraw funds**, applicable **charges** for both bank and M-Pesa transfers, and expected **processing durations**, please refer to the **'Withdraw' section** of your investor dashboard or our publicly available fee schedule document.

You can easily add or update your **M-Pesa withdrawal details** within the **'Profile Settings' or 'Payment Methods' section** of your AMSA Capital account dashboard. It's crucial to ensure these details are accurate to facilitate smooth and timely processing of your withdrawals.

**KYC stands for "Know Your Customer."** It's a standard and essential regulatory process that financial institutions like AMSA Capital use to **verify the identity of their clients**. This helps us comply with legal requirements, prevent financial crime, and safeguard your investments.

For your security and privacy, PDF documents such as business confirmations and statements from AMSA Capital are typically **password-protected**. The password is usually your **National ID number** or the **last four digits of your registered phone number**. Specific instructions are almost always provided in the email accompanying the document.

Your registered **email address** serves as your primary username for logging into your AMSA Capital account. Please ensure you use the exact email address you provided during registration.

This error typically indicates that your device's **operating system version** is older than what our app currently supports, or your device might lack certain hardware features required. Please ensure your device's operating system is updated to the latest version. If the issue persists, you can always **access and manage your account conveniently through our web platform**.

A **Money Market Fund (MMF)** typically invests in short-term, highly liquid, and low-risk debt instruments. It offers easy access to your funds and stable returns, making it suitable for savings or short-term goals. A **Fixed Income Fund (FIF)**, on the other hand, invests in a broader range of debt instruments with fixed interest payments, such as corporate or government bonds. FIFs generally offer potentially higher returns but may carry more interest rate risk than MMFs.

If you are an existing client, you can typically **add new products** like the USD Money Market Fund directly from your **investor dashboard**. Look for an **'Add Product' or 'New Investment'** option, select the USD MMF, and follow the simple deposit instructions. You may be required to complete a brief additional form or provide an updated KYC if specific for foreign currency products.

Generally, individual clients are limited to **one primary personal account** to ensure streamlined management and regulatory compliance. However, if you're looking to open an account for a **different entity** (e.g., a business, a trust, or a joint account), you would follow the respective registration process for that specific entity type. Please **contact our support team** to discuss your specific needs and options.

Depositing from M-Pesa (which uses KES) to a USD account typically involves a **currency conversion step**. You would usually deposit KES to our designated M-Pesa Paybill (if we offer direct USD conversion at current market rates) or first transfer KES to your linked bank account, then initiate a USD transfer from your bank. Specific, detailed instructions for USD deposits via M-Pesa are always provided in your dashboard's deposit section or by our dedicated support team upon request.